Job Title: Enterprise Mobility Engineer / Mobility & Telecom Operations Engineer
Location: Mexico City, Mexico
Job Type: Contract
Length: 12 Month contract
Salary / Day Rate: Competitive day rate – dependent on experience
Working setup: Onsite with some remote working options
Language: English & Spanish
Industry Sector: Energy / Technology / Enterprise IT
**Candidates must have the right to work as a contractor in Mexico**
Introduction:
We are looking for an experienced **Enterprise Mobility Engineer** to support the day-to-day operation and lifecycle management of enterprise mobile devices and telecom services
You will manage device and SIM provisioning, ServiceNow requests and incidents, L2/L3 escalations, telecom providers, asset records and service reporting. This is an operational role suited to someone with strong Enterprise Mobility, ServiceNow, ITSM and telecom experience
Key Responsibilities:
- Manage end-to-end mobile device and service lifecycle, including provisioning, deprovisioning, refreshes, SIM activations and service-plan changes.
- Manage and coordinate L2/L3 incidents involving mobile devices, applications and connectivity.
- Work with telecom carriers, suppliers and managed service providers to resolve service and hardware issues.
- Maintain accurate ServiceNow CMDB and asset records, including audits and data quality checks.
- Provide technical guidance to L1 support teams and manage complex or VIP mobility requests.
- Produce Excel reports, KPI analysis and telecom usage/expense reporting.
- Maintain technical documentation, processes and knowledge-base content.
Required Qualifications, Skills and Experience:
- 7+ years’ experience in Enterprise Mobility, telecom operations, IT operations or a similar environment.
- Strong experience managing enterprise mobile devices and telecom services.
- Hands-on ServiceNow experience, including incidents, service requests, CMDB and asset management.
- Experience with Mobile device provisioning, SIM management, connectivity and service plans.
- Proven experience managing L2/L3 escalations and working with telecom carriers/vendors.
- Strong knowledge of IT Service Management / ITIL processes.
- Advanced Microsoft Excel skills, including pivot tables and data lookups.
- Excellent written and verbal English communication skills (C1+).
- Strong organisation, attention to detail and ability to manage multiple priorities
Desirable Skills and Experience:
- Experience with Mobile Device Management (MDM) platforms.
- Telecom expense management and cost analysis experience.
- Experience working with outsourced IT providers or managed service providers.
- Experience supporting large-scale device refresh or mobility transformation programmes.
- Degree in Computer Science, STEM or equivalent professional experience.